FAQs

FAQs

So, you have a few questions?
Well, we've got answers!

A professional travel itinerary takes hours and hours to build. The average person spends 10-30+ hours trip planning. All the information you need is out there, somewhere. However, it will take you a long time to piece it all together and to find credible information.

A holiday should be relaxing, so you should not have to stress yourself over the small stuff. We can help you skip the logistical nightmares and cut through the noise of review sites. We take the time you haven’t got, to design a trip for you that ticks every box.

We’ve been around the world and we have the knowledge to ensure that your vacation is truly a life-enhancing experience. Being able to have the perfect trip and to build life-long memories should be considered priceless. So, if you’re looking to have the experience of a lifetime, Brillini Travels can certainly help you accomplish this!

Brillini Travels is perfect for independent travellers who want to embark on a transformative trip, that balances their needs and preferences as well as the ones of the people they are travelling with, all while staying on budget. We can help clients from all over the world with a wide variety of trips, including couple’s getaways, honeymoons, solo trips for both men and women, trips for groups of friends, anniversary trips and family trips. The only common thread here is that our incredible clients are young at heart, have a strong curiosity for the world and a desire to step outside of their comfort zone to experience something new.

Brillini Travels specializes in designing bespoke itineraries to destinations around the world. We pride ourselves on providing one of a kind experiences to our clients. We are not about creating by the minute travel itineraries. Instead, we allow you to have the freedom to set your own pace and choose what you will do, eat and see in each destination.

It all comes down to personal touch. Your vacation is a personal experience and what’s going to make it exceptional is working with someone that understands what you’re looking for and cares how it turns out. We have a vested interest in every single trip we plan and we want your vacation to be amazing. We want this to be an easy, stress-free experience for you. We do all the hard work to make that happen, and we make sure you get the best value available.

The short answer is: the business model. Travel agents receive commissions for booking hotels, cruises, flights or tours. From a business perspective, they must spend their time booking things that give them commission. At Brillini Travels, we charge for time and expertise. We design bespoke travel itineraries specifically tailored to you. We give you suggestions based on what you are looking for, turning your travel into a once in a lifetime experience. It all revolves around your needs, goals, desires and price range. We do it all for you. We guarantee you will save your time and money! 

No problem! We can first discuss what kind of trip you are in the mood for and we will make some destination suggestions.

Your vacation takes hours of dedicated research and planning to create a customized trip and to see it through from beginning to end. The planning fee is paid upfront, in order to cover our time for organizing your trip. However, please keep in mind that your bespoke itinerary comes with a 30 day money back guarantee, no questions asked. If within 30 days of receiving your bespoke itinerary, you are not 100% satisfied for any reason, you can get a full refund. Also, if you pay via PayPal, PayPal Buyer Protection covers you in the unlikely event that there is a problem. This means that there is no risk to get started, so why not give us a try?

Yes. We do not have contracts with promoters or restaurants. Brillini Travels is not financed by commissions, kickbacks or affiliate marketing. This guarantees our independence, and it guarantees that our recommendations to you are absolutely unbiased.

No, we will not be able to book any flights, accommodations, activities, etc. for you, as we are not a travel agency. However, we will provide you with the links to book any transport, accommodation or activity that we recommend and we can guide you in the booking process.

We recommend that you make your bookings as soon as you receive the itinerary, as prices do fluctuate for flights and accommodations and/or you don’t want your top pick to be sold out. 

When completing the trip questionnaire, you’ll be asked to tell us a bit about yourself and the travel experience you are seeking. We recommend that you take your time and put some serious thought into it, as the answers you provide will become the building blocks for your trip. The more information you can give us about the kind of trip you are looking for and the type of traveller you are, the better!

Typically, airfare and accommodations have more availability and are less expensive the earlier you book. Depending on your destination, we usually find that the best time to book your trip is about 3 – 6 months prior to your travel dates. However, if you will be travelling during a destination’s peak season, it’s best to book even further in advance to avoid hotels, transportation or activities from selling out.

Pricing for bespoke itineraries vary based on the scope of your trip – Where are you visiting? How many days are you travelling? How many guests? Planning a custom travel itinerary takes time, even with our expertise. However, we also know that travel is already expensive enough without paying someone to plan it for you. That’s why we will try to keep the prices as fair as possible. Once we have mapped out your itinerary, we will be able to provide you with custom pricing.

That’s up to you to decide! We can assist as much or as little as you’d like, from flight recommendations only to daily itinerary planning. Click here to view an example itinerary.

This is totally up to you! If you would like us to map out activities for every day of your trip, we can do this. Or if you would just like us to provide you with a list of recommended activities, we can do this as well. We will provide you with as much or as little information as you like.

Unfortunately, our planning fee is non-refundable. However, we will be able to advise you on who you should contact to make any necessary cancellations and how you can potentially get a full or partial refund, if any. The most difficult part about cancellations is working with airlines. Most airlines only offer a 24-hour cancellation policy and will not provide any refund after this time period. Please also note that the closer you get to your departure date, the harder it becomes to get refunds. Many hotels have strict cancellation policies of a couple of days up to one month before arrival. We highly recommend purchasing trip insurance, especially for international trips. In many cases, the reason for needing to change or cancel a trip would be covered by travel insurance (personal or family illness, weather or cancelled flights, etc.). 

Of course! This is one of the best things about a bespoke itinerary – it is personalized just for you. If you and your travel companion(s) need to fly out of different airports, just say so when you are completing the trip questionnaire.

No, we do not offer trip insurance, however we highly recommend that you purchase it. We can provide recommendations of tried and tested travel insurance companies for you to check out. Also, please note that many credit cards (such as Chase Sapphire and American Express) include travel insurance as part of a flight purchase. We suggest that you check with your credit card company to confirm the details of your travel insurance coverage, if any. 

Unfortunately, there is always a chance of something unexpected happening. We cannot guarantee a 100% secure and hassle-free trip, however much we strive for it. To prepare yourself, please ensure that you have trustworthy, well-proven insurance, take vaccinations as advised by your doctor, follow our guidelines and do not forget about all regular security measures before and throughout your travel. Sometimes there is simply no way you can prevent unexpected and unpleasant incidents from taking place. However, we know from personal experience that every situation has a solution and that practising prevention works.

There are times when answers coming from the trip questionnaire let us think there is no way to fulfill your aspirations, although we would do our best to meet your needs otherwise. Out of our experience of confronting the realities of travelling and, above all, to avoid you being disappointed, we will not attempt to build an itinerary for you if we are unable or feel incompetent. Any unrealistic desire we cannot make real (mainly because of the impossibilities associated with an insufficient budget or time you want to visit the particular place) will result in a service refusal along with a clear explanation.

We are always happy to hear from you and help at all times. We are reachable via e-mail or chat. We will do our best to get back to you with a practical solution as soon as possible, as we understand how stressful certain situations can be.

As each itinerary is designed especially for you, it does take some preparation in order to ensure that the itinerary will fit you perfectly. That being said, you can expect to receive your completed itinerary in approximately 10 business days from the time you complete the initial trip questionnaire, assuming that we receive immediate responses from you to any questions that we may have.

You can pay via PayPal or by making a money transfer.

If you are not 100% satisfied with your bespoke itinerary, please advise us right away. Let us know which recommendations don’t appeal to you, and why not. We will be happy to find appropriate alternatives. We will work with you to fine tune the details, until you agree that we have designed the perfect bespoke itinerary for you!

In the unlikely event that you are not fully satisfied with our services, we offer a 100% money back guarantee within 30 days of receiving your bespoke itinerary, no questions asked. This means that there is no risk to get started, so why not give us a try?

Of course! We actually encourage you to do so. Moreover, once you receive your bespoke itinerary, you are welcome to request edits and updates. 

Yes! Each travel itinerary is unique. We consider your personal tastes and preferences, your budget, what you’re interested in doing and seeing, and so much more to build the perfect itinerary for you.

Our recommendations come from seasoned travel experts with decades of travel experience. Our experts are travellers like you, so they will ensure that you never miss out on the best things to do on a trip.

Not at all! We create your itinerary based on your travel preferences, and days off are highly encouraged. 

Still have further questions? Not a problem!
Feel free to contact us and we will respond within 48 hours.

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